Refund policy

Return & Refund Policy

• 1. Reporting window

  If your order arrives damaged, defective, incorrect or with missing items, report it within 24 hours of delivery. Email trendkartonline.store@gmail.com or call 9354992369 with your order number. Requests made after 24 hours may not be accepted.

• 2. Unboxing video (mandatory)

  Record one continuous, uncut video from the moment you open the sealed parcel. The shipping label and the product must be clearly visible. Claims for damaged, defective or missing items cannot be reviewed without this video.

• 3. What we cover

  Damaged, defective, wrong or missing items, reported within the window with an unboxing video.
• 4.

  What we do not cover 

  - Change of mind or no longer needing the item
  - Damage or faults caused after delivery, including misuse or wear
  - Claims without an unboxing video, or made after the window

• 5. How we review

  Every claim is reviewed based on product condition and your unboxing evidence. If a return is needed, we will tell you how to send the item. Please do not send anything back without our confirmation.

• 6. Refunds

  - Approved refunds are processed within 7 business days.
  - Prepaid orders are refunded to the original payment method.
  - Cash on Delivery orders are refunded by bank transfer or UPI. We will ask you for the details by email.